Delivery Market |
Product Category |
Estimated Delivery |
Shipping Fee |
UK Standard* |
Right in Stock |
2-4 working days |
Free |
Pre-Order |
10-15 working days |
Free |
Customised |
Up to 20 working days |
Free |
EU & ASEAN Region |
Right in Stock |
5-10 working days |
£30 |
Pre-Order |
10-15 working days |
£30
|
Customised |
Up to 20 working days |
£30
|
Rest of the World |
Right in Stock
|
5-15 working days |
£50
|
Pre-Order
|
10-20 working days |
£50
|
Customised
|
Up to 20 working days |
£50
|
*If you need express delivery within the UK, please contract our customer service team (Service@shespoke-couture.com) to check the availability.
The estimated delivery time includes order processing time and shipping time. Typically, after placing your order, it takes 3-5 working days for us to process it. Once the order is picked-up by shipment partner, we will notice you with tracking number provided by shipment partner which enable you to track your parcel.
The Shipping fee doesn’t cover any import duties and non-refundable. You are obliged to pay the duties charged by custom authorities of your country if it is not in UK.
We hope you love your SHESPOKE, however if it's not quite right you can send it back to us for a refund within 14 days of receiving your order. We feel sorry that exchange will not be accepted at the moment. If you want to switch to another option, please return your order and place a new one with us. We will accept returns within 14 days when you receive the order. To place a Return, simply use our Returns Portal. We regret all customers must bear the shipping cost for return. The items from “Make Your Own”, “Pre-Order” and “Last Chance” are not eligible for return.
For more information see our Returns & Refund Policy page.
For cashmere coats
Dry Cleaning or Hand Washing: The safest method is to entrust your cashmere coat to a professional dry cleaner. Avoid washing with water, as it may cause cashmere fibers to shrink and lose their softness. Please remember, cashmere coats should not be machine washed or spin dried.
Gentle Handling: Avoid friction while wearing or storing to prevent damage to cashmere fibers. To extend the lifespan, do not wear continuously for more than two days. If you have more than one coat, rotate them to prevent fiber fatigue and maintain elasticity.
Proper Storage: Store your cashmere coat in a well-ventilated area, away from dampness and direct sunlight, to prevent fading and deformation. Avoid direct contact or friction with sharp and rough objects, such as denim, backpack shoulder straps, tabletops, and cuffs.
Avoid Perfumes and Cosmetics: Try to avoid spraying perfumes or using cosmetics while wearing cashmere, as these chemicals may damage the fibers.
Handling Creases from Transportation: It is common for cashmere coats to develop creases during transit. Hanging the coat for a few days will help it regain its natural fluffiness. Alternatively, you can use a steamer to remove creases. Please iron at low temperatures, avoiding high-temperature irons.
Pilling Management: Pilling of cashmere wool is a natural phenomenon. Avoid pulling or stretching the fabric. After washing, use a cashmere brush to remove the pills. With a few washes, loose fibers will shed, and the pilling will gradually disappear.
For Tweed Fabric
Dry Cleaning or Hand Washing: Tweed fabric is typically recommended for dry cleaning, although some styles may allow for gentle hand washing. Check the care label instructions before hand washing. Please remember, tweed fabric should not be machine washed or spin dried.
Cold Water Wash: If hand washing is possible, use cold water and a mild detergent, avoiding bleach and strong cleansers.
Gentle Rubbing: Gently rub
Gently rub the fabric, avoiding excessive force, to prevent damage to tweed fibers.
Avoid Sun Drying: Do not sun-dry tweed fabric. Instead, air dry it in a cool, well-ventilated area or use a dryer on a low heat setting. After thorough drying, hang tweed fabric on a suitable hanger to prevent wrinkles. Consider using moth repellents to protect the fabric.
Please note that these care tips are essential to maintain the longevity and appearance of your garments.